Shipping & Return Policy

Shipping

Orders will be processed within 2 business days of order.  For customers in the USA, we offer $5 Standard Delivery within 2-7 business days, $19 for 2nd Business Day, $29 for Next Business Day, and $40 for Next Day Delivery on a Saturday.  Any orders placed after 1:00 pm central time will processed the following day.  Any orders placed over the weekend will processed first thing Monday morning. Shipments will be delivered by USPS or FedEx.  Your tracking number will be emailed to you at the time of shipment and you can track the package yourself by clicking on the link in the email.  Special requests such as Hold For Pickup can be arranged by calling our customer support team at 1-855-228-4022, or email us at info@dermaflage.com and we will respond promptly.

International Orders

We offer international shipping to most countries via FedEx. We have negotiated a special discounted rate of $39 with FedEx and we pass along the savings to our customers. Allow 2 business days for processing and 2 to 5 business days for delivery.  Your tracking number will be emailed to you upon shipment so you will know exactly when the package will arrive.  Recipient is responsible for any duty or tax charged by the destination country.

Customers in Canada: We have negotiated a special discounted rate to allow us to pay the express shipping charges and the GST/HST taxes on your behalf at a total cost of $39 US Dollars. Once we process your order, you will receive your Dermaflage in 3-5 business days – we will send you a tracking number and you can follow the journey of your shipment and find out the exact day it will arrive.

If you live in the following areas you can take advantage of lower shipping charges by ordering from our partners.

Europe:  JD Harris in London, United Kingdom.

South Korea: Makeup Magic in the Gangnam District of Seoul.

Taiwan:  Cinema Secrets Taiwan

Singapore: International Medical Group

Hong Kong: Lavedo Medical Cosmetics

Interested international distributors contact us for more information.  Remember that you can always order over the phone, call us toll

free: 1-855-228-4022

Color Match Guarantee

We have a FREE color exchange for 1st time customers! Just email us at info@dermaflage.com and let us know if you need to go a shade lighter or darker. Of course you can always call us 1-855-228-4022 if you need to talk it through- sometimes it’s hard to know which undertone you have. We’d like to talk to you…

Unfortunately, we cannot offer a free color exchange for international customers because of the shipping expense. However, if you email us at info@dermaflage.com we’ll send you a 50% off discount code for a single applicator.

Return Policy

We cannot offer returns for Living Social or Groupon deals.

We offer a money back guarantee on starter kits only (we cannot refund any accessory items).  If you are not happy with the results, make sure to visit the Help Library to learn how other consumers have made Dermaflage work for them.

If you still would like to return the product, you must complete this form for a Return Authorization Code and ship back to us within 30 days of order.

Write the Return Authorization Code on your original invoice and send back the unused portion in its original packaging. Returns can take up to one week to process. Once we receive and process your return, we will issue credit to the card you used to purchase the product and you will receive an email confirmation. Allow 10 days for the credit to show up on your card. We cannot refund any orders without the Return Authorization Code and we cannot refund the shipping cost.