Shipping & Return Policy

Shipping within USA

We offer one FREE color exchange for first time purchases in the U.S. only. If your color does not match perfectly, email [email protected] and request another color. We do not offer a color exchange for refill items like single applicators or 4 packs.

 

Shipping outside of USA

We ship to most countries via FedEx to deliver within 3-6 business days. Shipping cost ranges from $39-$68 depending on your country. To see exact shipping cost, enter your country at checkout.

For cheaper shipping options, or if you do not see your country listed, check our Where to Buy page to see if there is a retailer near you.

The recipient is responsible for any duty or tax charged by the destination country. (Except in Canada where we pay the taxes)

Once the product ships, you will receive an email with the tracking number – click on the link to see the estimated delivery date.

Free Color Exchange

We offer one FREE color exchange for first time purchases in the U.S. only. If your color does not match perfectly, email [email protected] and request another color. We do not offer a color exchange for refill items like single applicators or 4 packs.

 

Refund Policy

Our 30 Day Money Back Guarantee applies to first time customer purchases made on dermaflage.com only. We do not refund any refill items such as primer, applicators, tool kits, tips. We do not refund the shipping cost.

To return your product please return the product back to us within 30 days of ordering to:

Dermaflage

Attn: Return Dept.

806 S. Cooper St.

Memphis, TN 38104

Refunds can take up to 1 week to process and then an additional 3-5 business days for the funds to post back to your account.

Please understand that this refund policy is strictly for purchases made on this website (www.dermaflage.com).  If you purchase from one of our retailers (Amazon, Dermstore, etc.) follow their return policy as listed on their site.